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About the Health Insight Survey

Commissioned by NHS England, the Health Insight Survey (HIS) is designed to give patients the opportunity to offer regular feedback about their experiences of NHS services, including GP practices, hospital waiting lists, dental care, pharmacies and community health services. Understanding patient experience is important to making sure the NHS can offer the best possible service. The survey asks about experiences of accessing care at a local GP practice and experience of other NHS services in England. It includes questions on a range of topics, such as how easy or difficult it is to contact practices, understanding of how requests are handled, and overall experience of care across NHS services.

The statistics produced by the HIS are official statistics in development, which means they are new official statistics that are undergoing development and will be tested with users, in line with the standards of trustworthiness, quality and value in the Code of Practice for Statistics.

Question branching in the Health Insight Survey

The HIS questionnaire and details on branching can be accessed under the Survey questionnaire section on our information page.

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Further information

Historical versions of this dashboard

Wave 15 dashboard

Uncertainty in our estimates

The Health Insight Survey (HIS) uses a sample rather than the population (of England) as a whole, which means there is uncertainty in our statistics. Although the statistics produced as outputs from the survey data are our best estimates, they will not be identical to the unknown true numbers we are trying to measure. We use confidence intervals to measure the uncertainty of our estimates.

The HIS sample, as with all surveys, is subject to possible bias. For example:
- Participants need access to an email address to participate
- Unlike the COVID-19 Infection Survey, no incentives were offered to take part in the HIS.

These factors might affect response rates in some groups more than others. For more information see ”Representativeness” in Section 5: Quality characteristics of the Health Insight Survey.

Number of respondents

The number of respondents by demographic to each question can be viewed by hovering over the bar or confidence interval for any of the response options. It should be noted that the number of respondents displayed is the number of individuals within the demographic group who responded to the overall question. It is not the number within the demographic group who gave a specific response to the question.

Text will appear above charts if at least one demographic group responding to the question had fewer than 100 responses (an arbitrarily chosen value to indicate that responses are low). However, uncertainty resulting from lower sample sizes will also be reflected in confidence intervals.

Confidence intervals

Data from the HIS are analysed using a 95% confidence interval. A confidence interval gives an indication of the degree of uncertainty of an estimate and helps to decide how precise a sample estimate is. It specifies a range of values likely to contain the unknown population value. A 95% confidence means that if we drew 100 random samples we would expect that, on average, 95 out of the 100 (95%) resulting confidence intervals would contain the true population value and 5 in 100 (5%) would not.

There is no definition of what constitutes a good or bad confidence interval, only that smaller is generally better. Ultimately, it depends on the purpose of the analysis and how the data are intended to be used.

How is sample bias mitigated in the Health Insight Survey?

We apply weighting to our survey results to ensure they are representative of the target population. This weighting adjusts for differential inclusion or response rates of demographic groups, which could otherwise result in under-representation (for example, of younger age groups). The HIS sample, as with all surveys, might still be subject to bias that is not fully addressed by the weighting methodology. The weighting process could be refined or improved in subsequent publications. Details of our weighting are described in Section 6: Methods used to produce the data.

Impact of the sample boost on our estimates

Additional participants were added to the sample for Wave 14. Survey responses suggest that those who opted into this boosted sample were more likely to have used an NHS service in the past 28 days. Consequently, data for questions GPP-002, GPP-016-2, GPP-020, GPP-017, CHS-057, DEN-022, PCY-031, PCY-033 and HST-037 were not directly comparable with previous waves. However, the inclusion of these new participants does not seem to have influenced the data collected in other questions related to the experience of using NHS services.

The impact of the sample boost on our estimates is likely the result of self-selection bias, where people who have attempted to use a service more recently could have been more likely to sign up to the survey. This bias cannot be adjusted for via weighting.

What data is available in this dashboard?

Almost all estimates from the relevant wave are included in this dashboard. The cross-tabulated results for GPP-006, GPP-008, GPP-013, GPP-015 and CHS-058 are not displayed by demographic breakdown.

Data will not show for categories within a visualisation if the value has been suppressed because of low sample counts.

Study periods in the Health Insight Survey?

Responses for the HIS are collected every 4 weeks, during a 22-day response window, or Wave, as shown in the table below.

Wave number	Response window
1	23 July 2024 to 15 August 2024
2	20 August 2024 to 11 September 2024
3	17 September 2024 to 9 October 2024
4	15 October 2024 to 6 November 2024
5	12 November 2024 to 4 December 2024
6	10 December 2024 to 1 January 2025
7	7 January 2025 to 29 January 2025
8	4 February 2025 to 26 February 2025
9	4 March 2025 to 26 March 2025
10	1 April 2025 to 23 April 2025
11	29 April 2025 to 21 May 2025
12	27 May 2025 to 18 June 2025
13	24 June 2025 to 16 July 2025
14	22 July 2025 to 13 August 2025
15	19 August 2025 to 10 September 2025
16	16 September 2025 to 08 October 2025

Notes for our estimates

The Health Insight Survey includes people living in England aged 16 years and over.
Weighted percentages ensure that the sample reflects the larger population accurately. The percentages shown have been adjusted for differential response rates of demographic groups, which could otherwise cause under-representation in the sample. The counts are unweighted.
The lower and upper 95% confidence limits have been provided. These limits form a confidence interval, which is a measure of the statistical precision of an estimate and shows the range of uncertainty around the estimated figure. Calculations based on small numbers of events are often subject to random fluctuations. As a general rule, if the confidence interval around one figure overlaps with the interval around another, we cannot say with certainty that there is more than a chance difference between the two figures.
The sum of the Regions and Integrated Care Boards data does not sum to the total number of survey responses. This discrepancy occurs because some respondents live in England, but are not registered with a GP practice in England.
Findings in the survey are based on self-reported responses from individuals and the estimates, in particular those estimating the number of people using the different types of NHS services [GPP-002, GPP-047, GPP-020, GPP-017, DEN-022 and PCY-031], might differ from administrative data sources used to collect activity data.
Integrated Care Board data are omitted from questions DEN-027, DEN-028, DEN-029 and DEN-030 because of low counts.
Participants are removed from the denominator only if they have died or moved out of England. For further information about how the response rates are calculated, see our Health Insight Study Quality and Methodology Information report.
Calibration totals are averaged mid-year population projections for 2024 and 2025.
For CHS-058-2, respondents who had more than one community health service appointment in the past 28 days were asked to describe their overall experience for their most recent appointment.
Some of the questions in the Health Insight Survey have multiple response options (for example, ‘Very easy’, ‘Easy’, ‘Neither easy nor difficult’, ‘Difficult’ and ‘Very difficult’). To help users view the result of a question more quickly and easily, we have grouped some responses, usually by aggregating two individual responses (for instance, the ‘Easy’ response shown is the aggregation of ‘Very easy’ and ‘Easy’ survey responses).
Our estimates use the NHS regions. These regions differ slightly from those used in other Office for National Statistics publications.

Respondent characteristics

Ensuring a representative sample of the general population is important for producing survey-based estimates broken down by characteristics such as age, sex and NHS region. Aspects of the Health Insight Survey study design might affect how representative the study population is in comparison with the wider population.

Use the tabs below to explore the representation of characteristics within our sample.

Sex

Representation of respondents by sex

Age group

Representation of respondents by age group

Ethnic group

Representation of respondents by ethnic group

IMD

Representation of respondents by index of multiple deprivation

Long-term health

Representation of respondents by long-term health condition

Rural/urban

Representation of respondents by rural/urban classification

Region

NHS regions

Representation of respondents by NHS Region

NE & Yorks

Representation of respondents within North East and Yorkshire, by Integrated Care Board

North West

Representation of respondents within North West, by Integrated Care Board

East

Representation of respondents within East of England, by Integrated Care Board

Midlands

Representation of respondents within Midlands, by Integrated Care Board

London

Representation of respondents within London, by Integrated Care Board

South East

Representation of respondents within South East, by Integrated Care Board

South West

Representation of respondents within South West, by Integrated Care Board

GP access

Click here to view a list of questions

Q2: In the last 28 days, have you tried to contact your GP practice for yourself or someone else in your household?
Q3: Thinking of the last time you tried to contact your GP practice, who was it for?
Q47: What was your main reason for trying to contact your GP practice?
Q4: Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?
Q5: Thinking of the last time you contacted your GP practice, how did you make contact?
Q6: How easy or difficult was it to make contact with your GP practice?
Q7: What did you do when you could not make contact with your GP practice?
Q8: Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?
Q9: Thinking of the last time you made contact with your GP practice, what did you understand the next step would be? What did your GP practice ask you to do?
Q41: Were you asked if you wanted a face-to-face appointment?
Q11: Thinking of the appointment or call back you were given by your GP practice, when was it booked for?
Q13: Considering the nature of your request, how reasonable or unreasonable was the waiting time between your request and your call back or appointment?
Q14: Overall, how would you describe your experience of your GP practice?
Q15: Overall, how would you describe your experience of your GP practice? (For those with a long-term health condition)
Q16: Over the last 12 months, how do you think the service provided by your GP practice has changed?

Click here to view the data used in this dashboard

Q2

 In the last 28 days, have you tried to contact your GP practice for yourself or someone else in your household? This could be in person, on the phone or online. Include contact that was made for appointments, prescriptions, and other requests.

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q3

Thinking of the last time you tried to contact your GP practice, who was it for?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q47

What was your main reason for trying to contact your GP practice?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q4

 Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?   This could be in person, on the phone or online.   

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q5

Thinking of the last time you contacted your GP practice, how did you make contact? If you tried multiple methods of contact, select the one that was successful. 

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q6

How easy or difficult was it to make contact with your GP practice?  

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Data for this question are not shown by demographic breakdown. This information is available in our data tables.

Q7

What did you do when you could not make contact with your GP practice?

This question was asked to: Respondents who did not manage to make contact with their GP practice

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

Note, at least one of these characteristics had fewer than 100 responses to the question

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

Note, at least one of these characteristics had fewer than 100 responses to the question

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q8

Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?

Data for this question are not shown by demographic breakdown. This information is available in our data tables.

Q9

Thinking of the last time you made contact with your GP practice, what did you understand the next step would be? What did your GP practice ask you to do?

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q41

Were you asked if you wanted a face-to-face appointment?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q11

Thinking of the appointment or call back you were given by your GP practice, when was it booked for?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q13

Considering the nature of your request, how reasonable or unreasonable was the waiting time between your request and your call back or appointment?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Data for this question are not shown by demographic breakdown. This information is available in our data tables.

Q14

Overall, how would you describe your experience of your GP practice?

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q15

Overall, how would you describe your experience of your GP practice? (For those with a long-term health condition)

This question was asked to: Respondents who tried to contact their GP practice in the last 28 days and who have a long term health condition or illness

Data for this question are not shown by demographic breakdown. This information is available in our data tables.

Q16

Over the last 12 months, how do you think the service provided by your GP practice has changed?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

###{-}

Preferred healthcare professional

Click here to view a list of questions

Q42: Do you have any healthcare professionals at your GP practice who you prefer to see or speak to?
Q12: Were you asked if you wanted to see or speak to a preferred healthcare professional?
Q43: Were you asked if you wanted to see or speak to a preferred healthcare professional?
Q44: Were you able to see or speak to your preferred healthcare professional?
Q62: Were you able to see or speak to your preferred healthcare professional?
Q45: What was the reason for not seeing or speaking to your preferred healthcare professional?
Q46: Were you offered any appointments with your preferred healthcare professional that were not convenient for you?

Click here to view the data used in this dashboard

Q42

Do you have any healthcare professionals at your GP practice who you prefer to see or speak to? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q12

Were you asked if you wanted to see or speak to a preferred healthcare professional? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment.
This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q43

Were you asked if you wanted to see or speak to a preferred healthcare professional? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional.
This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q44

Were you able to see or speak to your preferred healthcare professional? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional.
This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q62

Were you able to see or speak to your preferred healthcare professional? A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional, excluding those who did not need to see or speak to their preferred healthcare professional.
This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q45

What was the reason for not seeing or speaking to your preferred healthcare professional?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who answered ‘No’ to the question ‘Were you able to see or speak to your preferred healthcare professional?’

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

Note, at least one of these characteristics had fewer than 100 responses to the question

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q46

Were you offered any appointments with your preferred healthcare professional that were not convenient for you?

This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who answered ‘No’ to the question ‘Were you able to see or speak to your preferred healthcare professional?’

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

Note, at least one of these characteristics had fewer than 100 responses to the question

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

###{-}

NHS hospital waiting lists

Click here to view a list of questions

Q20: In the last 28 days, have you been referred by your GP practice to see a specialist?
Q21: When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?
Q17: Are you on an NHS hospital waiting list?
Q48: How long have you been on an NHS hospital waiting list?
Q18: Do you know when to expect your appointment or treatment at the hospital?
Q49: Were you offered a choice of time and date for your hospital appointment?
Q63: If you had to amend or cancel your hospital appointment, how easy or difficult did you find it?
Q50: If you had to amend or cancel your hospital appointment, how easy or difficult did you find it?
Q51: Have you been asked whether you still require your hospital appointment?
Q52: While on the waiting list, have you been provided with information about any of the following?
Q53: To what extent do you agree or disagree that you understood the information given to you about how to manage your condition?
Q19: How satisfied or dissatisfied are you with the communication about your wait?
Q54: Overall, how would you rate the administration of your care?
Q55: How good or poor would you rate your overall experience of waiting for your hospital appointment?
Q56: While waiting for your hospital appointment what, if anything, could improve your experience?

Click here to view the data used in this dashboard

Q20

In the last 28 days, have you been referred by your GP practice to see a specialist?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q21

When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?

This question was asked to: Respondents who had been referred by their GP to see a specialist in the last 28 days

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q17

Are you on an NHS hospital waiting list? Include: • waiting for a diagnostic test • waiting for an operation Exclude: • waiting for a further appointment after an operation or procedure

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q48

How long have you been on an NHS hospital waiting list? If you are on more than one NHS hospital waiting list, think about only one.

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q18

Do you know when to expect your appointment or treatment at the hospital? If you are on more than one NHS hospital waiting list, think about only one.

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q49

Were you offered a choice of time and date for your hospital appointment?

This question was asked to: Respondents who knew when to expect their appointment or treatment at the hospital

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q63

If you had to amend or cancel your hospital appointment, how easy or difficult did you find it?

Denominator: Respondents who knew when to expect their appointment or treatment at the hospital.
This question was asked to: Respondents who knew when to expect their appointment or treatment at the hospital

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q50

If you had to amend or cancel your hospital appointment, how easy or difficult did you find it?

Denominator: Respondents who knew when to expect their appointment or treatment at the hospital and who had to amend or cancel their hospital appointment.
This question was asked to: Respondents who knew when to expect their appointment or treatment at the hospital

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

Note, at least one of these characteristics had fewer than 100 responses to the question

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q51

Have you been asked whether you still require your hospital appointment?

This question was asked to: Respondents who have been on an NHS hospital waiting list for ‘Between 3 and 12 months’ or ‘More than 12 months’

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q52

While on the waiting list, have you been provided with information about any of the following?

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q53

To what extent do you agree or disagree that you understood the information given to you about how to manage your condition?

This question was asked to: Respondents who are on an NHS hospital waiting list and who have been given information on ‘How to manage condition’ and/or ‘What to do if condition gets worse’

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

Note, at least one of these characteristics had fewer than 100 responses to the question

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q19

How satisfied or dissatisfied are you with the communication about your wait?

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q54

Overall, how would you rate the administration of your care? For example, getting letters at the right time, NHS staff having the right notes or tests results.

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q55

How good or poor would you rate your overall experience of waiting for your hospital appointment?

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q56

While waiting for your hospital appointment what, if anything, could improve your experience?

This question was asked to: Respondents who are on an NHS hospital waiting list

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Dentist

Click here to view a list of questions

Q22: Do you have a dentist?
Q23: When was your last NHS dental appointment?
Q24: Why did you access NHS dental care on this occasion?
Q25: How satisfied or dissatisfied were you with the NHS dental care you received?
Q26: When was the last time you tried to access NHS dental care?
Q27: Why were you trying to access NHS dental care on this occasion?
Q28: How did you choose which NHS dental practice to contact?
Q29: Were you successful in making an NHS dental appointment?
Q30: What did you do when you could not access NHS dental care?
Q59: When was your last private dental appointment?
Q60: Why did you have a private dental appointment on this occasion?

Click here to view the data used in this dashboard

Q22

Do you have a dentist?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q23

When was your last NHS dental appointment?

This question was asked to: Respondents who have an NHS dentist or who go to a dental hospital

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q24

Why did you access NHS dental care on this occasion?

This question was asked to: Respondents who had an NHS dental appointment less than 1 month ago

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q25

How satisfied or dissatisfied were you with the NHS dental care you received?

This question was asked to: Respondents who had an NHS dental appointment less than 1 month ago

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Q26

When was the last time you tried to access NHS dental care?

This question was asked to: Respondents who do not have a dentist

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

When was your last private dental appointment?

This question was asked to: Respondents who have a private dentist

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q60

Why did you have a private dental appointment on this occasion?

This question was asked to: Respondents who have had a private dental appointment less than one month ago

Sex

`

The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

Note, at least one of these characteristics had fewer than 100 responses to the question

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Pharmacy

Click here to view a list of questions

Q31: In the last 28 days, which NHS services have you received from a pharmacy?
Q32: Do you have one pharmacy you tend to use?
Q33: How often do you use NHS services at a pharmacy?
Q34: How satisfied or dissatisfied were you with the most recent NHS service you received at a pharmacy?
Q35: In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?
Q36: How long did it take to resolve the problem getting the NHS prescription?

Click here to view the data used in this dashboard

Q31

In the last 28 days, which NHS services have you received from a pharmacy?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q32

Do you have one pharmacy you tend to use?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q33

How often do you use NHS services at a pharmacy? NHS services include prescriptions, blood pressure checks, vaccinations, and advice from pharmacists.

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q34

How satisfied or dissatisfied were you with the most recent NHS service you received at a pharmacy?

This question was asked to: Respondents who have used NHS services at a pharmacy in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q35

In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?

This question was asked to: Respondents who have used prescription services at a pharmacy in the last 28 days

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q36

How long did it take to resolve the problem getting the NHS prescription?

This question was asked to: Respondents who have have had to return to the same pharmacy and/or try multiple pharmacies to resolve the problem of getting their NHS prescription

Sex

Age group

Note, at least one of these characteristics had fewer than 100 responses to the question

Ethnic group

Note, at least one of these characteristics had fewer than 100 responses to the question

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Note, at least one of these characteristics had fewer than 100 responses to the question

Midlands

Note, at least one of these characteristics had fewer than 100 responses to the question

London

Note, at least one of these characteristics had fewer than 100 responses to the question

South East

Note, at least one of these characteristics had fewer than 100 responses to the question

South West

Note, at least one of these characteristics had fewer than 100 responses to the question

Health status

Click here to view a list of questions

Q37: Do you have any long-term physical or mental health conditions or illnesses lasting or expected to last 12 months or more? Do any of these conditions or illnesses reduce your ability to carry out day-to-day activities?
Q38: How confident do you feel managing your long-term conditions or illnesses?
Q61: Do you know who to contact if you become unwell with your long-term health condition?

Click here to view the data used in this dashboard

Q37

Do you have any long-term physical or mental health conditions or illnesses lasting or expected to last 12 months or more? Include things like diabetes, heart disease, asthma, depression, and long COVID. If “YES”, Do any of these conditions or illnesses reduce your ability to carry out day-to-day activities?

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q38

How confident do you feel managing your long-term conditions or illnesses?

This question was asked to: Respondents with long-term health conditions or illnesses lasting or expected to last 12 month or more

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q61

Do you know who to contact if you become unwell with your long-term health condition?

This question was asked to: Respondents with long-term physical or mental health conditions or illnesses lasting or expected to last 12 months or more

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Community health services

Click here to view a list of questions

Q57: In the last 28 days, did you have an appointment with one of these NHS community health services?
Q58: Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

Click here to view the data used in this dashboard

Q57

In the last 28 days, did you have an appointment with one of these NHS community health services? This could be in person, including a visit to your home, or on the phone. If you had more than one appointment in the last 28 days, select the most recent one. Exclude GP appointments, calls to 111, or visits to Accident and Emergency departments.

This question was asked to: All respondents

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q58

Overall, how would you describe your experience at your last appointment with the [NHS community health service]?

This question was asked to: Respondents who had an appointment with an NHS community service in the last 28 days

Data for this question are not shown by demographic breakdown. This information is available in our data tables.

Note, at least one of these characteristics had fewer than 100 responses to the question

Time series

Click here to view a list of questions

Q4b: Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?
Q6b: How easy or difficult was it to make contact with your GP practice?
Q8b: Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?
Q62b: Were you able to see or speak to your preferred healthcare professional?
Q14b: Overall, how would you describe your experience of your GP practice?
Q21b: When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?
Q19b: How satisfied or dissatisfied are you with the communication about your [NHS hospital] wait?
Q25b: How satisfied or dissatisfied were you with the NHS dental care you received?
Q35b: In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?

Click here to view the data used in this dashboard

Q4b

Thinking of the last time you tried to contact your GP practice, did you manage to make contact with them?   
This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

The 95% confidence intervals (CIs) displayed on our charts are a measure of the uncertainty around a specific estimate. If a CI is calculated at the 95% level, it is expected that the interval will contain the true value on 95 occasions, if repeated 100 times.
Data for the Health Insight Survey are collected during a 22-day period every 4 weeks. Each survey window is referred to as a wave. Please note that data collected within the survey window can refer to experiences up to 28 days prior to an individual responding to the survey.

Q6b

How easy or difficult was it to make contact with your GP practice?  
This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days

Q8b

Thinking of the last time you contacted your GP practice, how soon after that contact did you know how your request would be dealt with?

This could be advice given on the day or the scheduling of a call back or appointment.

This question was asked to: Respondents who successfully made contact with their GP practice in the last 28 days
Please note that from wave 13 the response options ‘Then and there’ and ‘Later on the same day’ have been combined.

Q62b

Were you able to see or speak to your preferred healthcare professional?

A preferred healthcare professional could be a nurse or doctor who understands your health issues better than others.

Denominator: number who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional, excluding those who did not need to see or speak to their preferred healthcare professional.
This question was asked to: Respondents who were given a face-to-face appointment, a video call appointment or a call-back appointment and who have a preferred healthcare professional
Please note, that data shown up to wave 12 is from the historical Q44 series, which is the closest comparison to the new Q62. From wave 13, the data displayed includes a new question routing and a new response option.

Q14b

Overall, how would you describe your experience of your GP practice?
This question was asked to: Respondents who tried to contact their GP practice in the last 28 days

Q21b

When you were referred by your GP practice to see a specialist, were you offered a choice of hospital?
This question was asked to: Respondents who had been referred by their GP to see a specialist in the last 28 days

Q19b

How satisfied or dissatisfied are you with the communication about your wait?
This question was asked to: Respondents who are on an NHS hospital waiting list

Q25b

How satisfied or dissatisfied were you with the NHS dental care you received?
This question was asked to: Respondents who had an NHS dental appointment less than 1 month ago

Q35b

In the last 28 days, have you had any problems getting an NHS prescription at a pharmacy?
This question was asked to: Respondents who have used prescription services at a pharmacy in the last 28 days

Health Insight Survey dashboard

Wave 16 - Response window:16 September 2025 to 8 October 2025

2025-10-31

Home

About the Health Insight Survey

Further information

Notes for our estimates

Respondent characteristics

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

GP access

Q2

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q3

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q47

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

NHS regions

NE & Yorks

North West

East

Midlands

London

South East

South West

Q4

Sex

Age group

Ethnic group

IMD

Long-term health

Rural/urban

Region

Wave 16 - Response window:
16 September 2025 to 8 October 2025